Refund and Return Policy

Welcome to Vape Shop BD. We are committed to providing authentic vape products and a reliable shopping experience. This Refund & Return Policy explains the conditions under which returns, replacements, refunds, and order cancellations are handled.

By placing an order on website, you agree to the terms outlined in this policy.

Return Eligibility

We accept return or replacement requests only under the following circumstances:

  • You received the wrong product.
  • The product was damaged during shipping.
  • The product has a verified manufacturing defect upon arrival.
  • The product is missing components or accessories that should have been included.
  • The product remains unused, unopened, and in its original packaging, where applicable.

All return and replacement requests are subject to review and approval by Vape Shop BD.

Non-Returnable Items

For hygiene, safety, and product integrity, the following items are generally not eligible for return or refund unless they are confirmed to be defective or supplied incorrectly:

  • Opened or used e-liquids
  • Opened or used nicotine salt products
  • Opened or used disposable vapes
  • Used pod devices
  • Opened vape coils
  • Opened replacement pods
  • Used mouthpieces or drip tips
  • Opened batteries or chargers
  • Gift cards, promotional items, or clearance products (unless required by applicable law)
  • Products damaged due to misuse, accidental damage, improper storage, unauthorized modification, or normal wear and tear

Return Request Period

If you believe your order qualifies for a return or replacement, you must contact us within 48 hours of receiving your order.

To help us process your request efficiently, please provide:

  • Order number
  • Full name
  • Contact number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Requests submitted after the return period may not qualify for a refund or replacement.

Inspection Process

Each return request is reviewed individually based on the conditions outlined in this policy.

If necessary, we may ask you to return the product for inspection before approving a refund or replacement.

Approval depends on the product’s condition, supporting evidence, and compliance with this policy.

Refunds

If your refund request is approved:

  • Refunds will generally be processed within 5–10 business days, depending on the payment method and payment provider.
  • Refunds will normally be issued using the original payment method whenever reasonably possible.
  • If the original payment method cannot be used, we may arrange another mutually agreed refund method where permitted.

Shipping charges are generally non-refundable, except where the return results from our error or a verified defective product.

Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement products are subject to stock availability.

If the same product is unavailable, we may offer:

  • A comparable product of similar value, or
  • A full or partial refund, where appropriate.

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Customers should provide accurate contact information and delivery details.
  • Customers are encouraged to inspect the package upon delivery, where reasonably possible.
  • Any visible damage to the package should be reported immediately to both the courier and Vape Shop BD.

Repeated refusal of confirmed COD orders without a valid reason, or misuse of the COD service, may result in restrictions on future COD purchases.

Return Shipping

If a return is approved because:

  • We shipped the wrong product
  • The product has a verified manufacturing defect, or
  • The item was damaged during delivery,

we may cover the reasonable return shipping cost or arrange an appropriate return method.

For returns that are not due to our error, customers may be responsible for return shipping costs.

Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it generally cannot be cancelled.

We reserve the right to cancel any order due to:

  • Pricing or typographical errors
  • Product unavailability
  • Suspected fraud
  • Payment verification issues
  • Incorrect customer information
  • Other legitimate business reasons

If we cancel a prepaid order, any eligible payment will be refunded in accordance with this policy.

Damaged, Incorrect or Missing Items

If you receive:

  • A damaged product
  • An incorrect item
  • A defective product
  • A package with missing items

please notify us within the return request period.

Photos or videos may be requested to help verify the issue and determine the appropriate resolution.

Manufacturer Warranty

Certain electronic devices may include a manufacturer warranty where applicable.

Warranty claims are subject to the manufacturer’s terms and conditions and may require product inspection before approval.

Consumable products such as e-liquids, nicotine salts, coils, pods, and disposable vapes are generally not covered by manufacturer warranties unless otherwise stated.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and shipping information.
  • Inspecting products promptly after delivery.
  • Using products according to the manufacturer’s instructions.
  • Following all applicable laws relating to the purchase, possession, and use of vape products.

Damage resulting from misuse, improper handling, unauthorized modification, or failure to follow product instructions is not covered under this policy.

Limitation of Liability

Vape Shop BD shall not be liable for losses or damages resulting from:

  • Improper use of products
  • Unauthorized repairs or modifications
  • Failure to follow manufacturer instructions
  • Normal product wear and tear
  • Delivery delays caused by courier services
  • Events beyond our reasonable control, including natural disasters, strikes, government actions, or other force majeure events

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business practices, legal requirements, or operational procedures.

Any updates will be published on this page with a revised Last Updated date.

Your continued use of our website after any changes become effective constitutes your acceptance of the updated policy.

Governing Law

This Refund & Return Policy shall be governed by and interpreted in accordance with the laws of Bangladesh.

Any disputes arising under this policy shall be subject to the jurisdiction of the appropriate courts of Bangladesh.

Contact Information

If you have any questions about this Refund & Return Policy or wish to request a return, replacement, or refund, please contact us:

Vape Shop BD

Email: support@vapeshopbd.com

Phone: +8801918196197

Shop Location: Anam Rangs Plaza, Road No. 6/A, Shop No. TF-6, Satmasjid Road, Dhanmondi, Dhaka-1209, Bangladesh