Privacy Policy

Last Updated: August 4, 2026

Welcome to Vape Shop BD. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact our customer support
  • Subscribe to newsletters or promotional communications
  • Submit a review or inquiry

The information we may collect includes:

  • Full name
  • Email address
  • Mobile phone number
  • Billing address
  • Shipping address
  • City and postal code
  • Account information
  • Order history
  • Payment confirmation details (where applicable)

Important: We do not store your complete debit or credit card information. Payments are processed securely through trusted third-party payment providers.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language settings
  • Referral URLs
  • Pages visited
  • Date and time of visits
  • Time spent on pages
  • Click activity
  • Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your shopping cart
  • Save your preferences
  • Improve website functionality
  • Measure website performance
  • Understand visitor behavior
  • Enhance your shopping experience

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Verify payments and transactions
  • Arrange shipping and delivery
  • Send order confirmations and delivery updates
  • Respond to customer inquiries
  • Provide customer support
  • Manage your account
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized activity
  • Maintain website security
  • Comply with applicable legal obligations

Where you have provided consent, we may also send newsletters, promotional emails, or SMS messages. You can unsubscribe from marketing communications at any time.

Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary with trusted service providers, including:

  • Payment gateway providers
  • Courier and delivery partners
  • Website hosting providers
  • Technical support providers
  • Analytics providers
  • Government or regulatory authorities where required by law

These third parties are permitted to use your information only to perform services on our behalf.

Analytics

We use trusted third-party analytics services to understand how visitors use our website and to improve our services.

Google Analytics

Google Analytics helps us understand website traffic and visitor behavior by collecting information such as browser type, device information, pages viewed, and time spent on the website. This information is used only for analytical purposes and helps us improve the performance and usability of our website.

You can learn more about how Google collects and processes data by visiting Google’s Privacy Policy:

Google Tag Manager

We use Google Tag Manager to manage website tags and scripts. Google Tag Manager does not collect personal information itself but may facilitate the loading of analytics tools used on our website.

Data Retention

We retain your personal information only for as long as necessary to:

  • Process orders
  • Provide customer support
  • Maintain business records
  • Comply with tax and legal obligations
  • Resolve disputes
  • Enforce our agreements

When personal information is no longer required, we securely delete or anonymize it where reasonably possible.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Although we take appropriate security measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

International Data Transfers

Some of our service providers may process or store information outside Bangladesh.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Request a copy of your personal information
  • Request restriction of certain processing activities

To exercise these rights, please contact us using the contact information below.

Children's Privacy

Our products and services are intended only for adults 21+ years of age or older.

We do not knowingly collect personal information from individuals under the age of 21+. If we become aware that we have collected personal information from someone under this age, we will take reasonable steps to delete the information promptly.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or technology.

Any updates will be posted on this page together with a revised “Last Updated” date. Your continued use of the website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us.

Vape Shop BD

Email: support@vapeshopbd.com

Phone: +8801918196197

Shop Location: Anam Rangs Plaza, Road No. 6/A, Shop No. TF-6, Satmasjid Road, Dhanmondi, Dhaka-1209, Bangladesh